Terms of Service
1. GENERAL
1.1. These Terms of Service (“Terms of Service” or “Terms”) govern the relationship between you and
Quest Lab Games Korlátolt Felelősségű Társaság, (registered office: 1123 Budapest, Alkotás utca 55-
61, Hungary, registration number: 01-09-430708, tax number: 32561528-2-43, statistical number:
32561528-6210-113-01, represented by: Fórizs András Sándor managing director, hereinafter: “Quest
Lab”, also “we”, “us”) regarding your access to and use of Quest Lab’s games, mobile apps, websites,
content, products, and any related services (collectively the “Services” as further defined in Section 2).
1.2. When you use or access our Services in any capacity, you represent that you are at least 13 years old
and that you understand and agree to these Terms. If you are under the age of 16, you agree that you
have got permission from a parent or guardian to use our Services. In accordance with Article 8 of the
GDPR and Hungarian Act CXII of 2011 on the Right of Informational Self-Determination and on Freedom
of Information, users under the age of 16 in Hungary must have verifiable parental consent to use the
Services.
1.3. Our collection and use of personal information in connection with the Services is described in our
Privacy Policy, which is incorporated by reference into these Terms.
1.4. We may amend these Terms by posting the amended versions on our website or in the supplemental
terms of the applicable Service(s). By continuing to access or use our Services after we post amended
versions, you confirm your agreement to the Terms, as amended. If you do not agree with any of the
changes, you must immediately stop accessing our Services (your license to use our Services will
immediately terminate).
1.5. This is a legally binding agreement, and you should read it carefully. By installing, using, or otherwise
accessing our Services, you confirm your agreement to be bound by these Terms. If you do not agree with
any of these Terms, you may not install, use, or otherwise access our Services. Use of the Services is void
where prohibited.
2. SERVICES
Quest Lab offers users the option to create an account (hereinafter: “Account”) to access additional
features. Details about the Services and their features will be provided in this section.
2.1. Slay Quest
Slay Quest is an engaging mobile RPG where players transform their heroes from novice adventurers into
formidable Champions. The game combines the thrill of auto combat with strategic resource management,
allowing players to focus on deploying their hero’s abilities for maximum impact.
2.2. Cloud Save
The Cloud Save feature stores a copy of your save game data in the cloud so you can transfer your game
progress between devices and restore your progress in case of data loss on your device. The Account is
required to enable access across devices and different operating systems.
2.3. Leaderboard
The leaderboards allow players to compete against each other to see who can achieve the highest scores
or complete challenges the fastest. An Account is required when updating players’ leaderboard scores (to
authenticate and assign update requests).
3. GRANT OF LICENSE
3.1. Subject to your agreement and your continued compliance with these Terms and all relevant Quest
Lab policies, we grant you a non-exclusive, non-transferable, non-sublicensable, revocable limited license
(subject to the limitations below) to access and use our Services for entertainment purposes. You also
agree to comply with all applicable laws when accessing or using the Services.
3.2. We reserve the right to determine whether one’s conduct violates these Terms, and to take any action
we deem appropriate in accordance with these Terms, including but not limited to removing objectionable
content and/or suspending or terminating access to the Services or any portion thereof.
4. RESTRICTIONS
You specifically agree to the following license restrictions in connection with the Services:
- If you are under the age of 16, or under the age of legal action capacity in your jurisdiction, you may not access or use our Services without permission from a parent or legal guardian. You may not use our Services in any capacity if you are under 13 years old.
- If you have been previously banned from accessing our Services, you are prohibited from re-accessing the Services without our prior consent.
- You are prohibited from using our Services to advertise, solicit, or transmit any commercial advertisements, which include but are not limited to chain letters, junk, spam, or repetitive messaging (both targeted and un-targeted).
- You are prohibited from creating an Account on someone else’s behalf.
- You are prohibited from creating an Account using inaccurate or false information.
- You are prohibited from renting, selling, gifting, or giving away your Account or Account-related information.
You further agree that under no circumstance will you:
- Engage in acts that are inappropriate and/or in conflict with the spirit or intent of the Services or these Terms.
- Attempt to gain unauthorized access to circumvent, modify, disrupt, overburden, or otherwise impair any aspect of our Services (including Accounts of others) or related technology, devices, systems or networks.
- Engage in unlawful, abusive, threatening, obscene, defamatory, libelous, harassing, hateful, violent, racist, or otherwise objectionable or offensive acts, whether by posting and/or transmitting such information through our Services, or by any other means (e.g., by posting links to such content).
- Use our Services to post, supply or make available any material or information that infringes on any copyright, trademark, patent, trade secret, right of privacy, right of publicity, or any other right of a person or entity.
- Use our Services to post, display, or transmit any other person or entity’s private information, including personally identifiable and/or financial information.
- Copy or reproduce (except as expressly permitted), translate, reverse engineer, derive source code from, modify, disassemble, decompile, or create derivative works based on or related to the Services.
- Scrape, harvest, or extract data from the Services.
- Seek to obtain advantage or information from our Services using methods not expressly permitted by Quest Lab.
- Institute, engage in, assist with, or become involved in any form of attacks upon our Services, including but not limited to denial-of-service attacks, creation or distribution of viruses or malware, or attempts to disrupt our Services or others’ enjoyment of our Services.
- Create, use, offer, promote, advertise, make available, and/or distribute exploits, cheats, bots, software, hacks, mods or any unauthorized third-party code or software that can be used to interfere with, alter or modify our Services, or that can be used in conjunction with our Services.
- Use our Services to violate any applicable law or regulation.
- Use our Services for any activities other than what are reasonably considered the common and usual activities associated with the Services for general entertainment.
5. YOUR ACCOUNT
5.1. When you access or use the Services, you have the opportunity to create an Account with your e-mail
address and a password. You are responsible for all use of the Services and activity related to your
Account. It is your sole responsibility to maintain the confidentiality of your Login Information (especially
your password). You agree not to engage in any acts that may compromise the integrity, fair play, and/or
security of your Account, including but not limited to sharing Login Information or permitting unauthorized
access, loss, or theft.
5.2. If you learn or suspect that your Account has been compromised, please contact us immediately. We
also urge you to modify your Login Information to prevent further damage. We will not be responsible to
you for any losses or harm you may suffer as a result of an unauthorized person accessing your Account
and/or using your Login Information in connection with our Services.
6. SUSPENSION AND TERMINATION OF SERVICES/ACCOUNT
6.1. Without limiting any other remedies, we may suspend, terminate, delete, limit, or modify Accounts or
access to the Services or any portions thereof, hold, delay, or remove hosted content, take legal and
technical steps to prevent access to the Services, or take other action consistent with these Terms, with or
without notice to you, if we suspect or determine, in our sole discretion, that you have failed to comply with
any of these Terms or have otherwise engaged in illegal activity or improper use of our Services. This may
result in the loss or termination of your Account, information, persona, rankings, benefits, Virtual Items, in-
game purchases, or other losses.
6.2. We are not and will not be held responsible for loss of any Account, information, persona, rankings,
benefits, Virtual Items, in-game purchases, or other losses incurred, and are under no obligation to
compensate you therefor.
6.3. We reserve the right to stop offering and/or supporting our Services or any portion thereof, including
but not limited to any particular game, at any time for any reason. If this does occur, your license to access
or use the applicable Services will automatically terminate and you may lose access to any content that
you may have submitted or were in the process of submitting. We reserve the right to terminate any Account that has been inactive for 180 days or more. We are not required to notify you in advance of
these actions, or to provide you any refunds, compensation, or any material or non-material benefit for
discontinued or terminated Services or losses resulting therefrom.
6.4. You may choose to close your Account for any reason and at any time, but this does not release you
from any obligations that may have already arisen. If you choose to exercise this right, please inform
Quest Lab that you wish to close your Account by either: (i) deleting your account by clicking the “Delete
Account” button in the applicable game or (ii) emailing info@questlab.games and requesting that your
Account be closed. You understand that if you close your Account, you may no longer have access to
information previously associated with your Account (including, without limitation, your game progress and
any Virtual Items associated with your Account).
6.5. If your Account is terminated by either party, no refund will be granted; no credits will be credited to
you, and you will have no further access to your account.
7. FEES AND PURCHASE TERMS
7.1. You may have the opportunity to purchase Virtual Items and/or Subscriptions (described below) in our
games with “real world” money. You may also be able to obtain a limited license to use Virtual Items by
redeeming third-party virtual currency. All purchases are final, non-refundable, and non-transferable.
7.2. When you purchase a license to use Virtual Items or receive a license to use Virtual Items from us,
you agree that your access to and use of such Virtual Items constitutes a purchase of a limited, non-
transferable, non-sublicensable, revocable license to use the Virtual Items, which is governed by these
Terms and does not constitute a purchase of ownership of the Virtual Items.
7.3. We reserve the right to restrict your access to or use of Virtual Items and/or Subscriptions for any
reason. In the event that your Account is terminated or suspended for any reason, or if we discontinue our
Services or any portion thereof, you will lose your access to and use of Virtual Items, Subscriptions, and
all other content associated with your Account, and we are under no obligation to compensate you
therefor.
7.4. We reserve the right to charge fees for the right to access or use Virtual Items or Subscriptions,
and/or may distribute Virtual Items or Subscriptions with or without charge. Any such fees and payments
will be clearly disclosed to you prior to purchase. You agree to pay all fees and applicable taxes incurred
by you or anyone using your Account. Quest Lab may revise the pricing for Virtual Items, Subscriptions,
and any other items offered through the Services at any time.
7.5. If we determine, in our sole discretion, that you have violated these Terms or are otherwise engaging
in fraudulent activity, we may take any action consistent with these Terms, including without limitation
restricting your access to or use of Virtual Items and Subscriptions and/or terminating your Account, and
you will not be entitled to a refund.
7.6. You can purchase:
7.6.1. Virtual Items
We may offer for sale, or allow you to purchase or otherwise acquire in our Services, licenses to use (a)
virtual currency, including but not limited to virtual cash or diamonds, all for use in our games (“Virtual
Currency”); (b) virtual items (collectively, “Virtual Items”); and (c) subscriptions that grant access to Virtual
Currency and/or Virtual Items or other benefits (“Subscriptions”). You may only purchase Virtual Currency
or Virtual Items from us or our authorized partners.
7.6.2. Virtual Currency
Virtual Currency is a limited, non-transferable, non-sublicensable, revocable license to use the Virtual
Currency exclusively within our Services, including for the purchase of Virtual Items. We reserve the right
to discontinue or modify Virtual Currency and Virtual Items, as well as your ability to purchase or use
Virtual Currency or Virtual Items, for any reason and at any time.
Virtual Items and Virtual Currency may never be redeemed for “real world” money, goods, services, or any
other thing of monetary value from us or any other party.
7.6.3. Subscriptions
We may offer Subscriptions for certain games that grant you access to Virtual Items, Virtual Currency,
and/or other benefits during the subscription period. If you purchase a Subscription, the applicable
Subscription fee will be charged to your Account (identified at the point of purchase) at the start of the
subscription period and each subscription period renewal, at the then-current Subscription fee rate, unless
you cancel your Subscription. You may cancel your Subscription at any time by adjusting your Account
settings or contacting our support team. You acknowledge and agree that we reserve the right to modify
the terms of Subscriptions, including the fee and the benefits associated with Subscriptions, for any
reason and at any time, and that such modifications will be effective as of the start of your next
subscription period following our notice to you of the changes.
7.7. Payment Information
7.7.1. All charges for Virtual Items and Subscriptions are payable in advance and final. You agree to pay
all fees and applicable taxes incurred by you or anyone using your Account. Quest Lab may revise the
pricing for Virtual Items, Subscriptions, and any other items offered through the Services at any time.
7.7.2. If we determine, in our sole discretion, that you have violated these Terms or are otherwise
engaging in fraudulent activity, we may take any action consistent with these Terms, including without
limitation restricting your access to or use of Virtual Items and Subscriptions and/or terminating your
Account, and you will not be entitled to a refund.
7.7.3. Unless explicitly stated otherwise during the purchase process, digital content and Virtual Items
purchased through our Services are delivered immediately upon completion of payment. By completing
the purchase, you expressly acknowledge that the performance has begun and you lose your right of
withdrawal under Article 16 (m) of Directive 2011/83/EU and the corresponding provisions of Hungarian
Government Decree 45/2014 (II.26.).
7.7.4. Payments for Virtual Items, Virtual Currency and Subscriptions may be processed by third-party
payment service providers such as Apple App Store, Google Play Store, or other authorized platforms
(“Payment Providers”). When you make a purchase, your transaction may also be subject to the terms,
privacy policies, and refund procedures of the applicable Payment Provider, in addition to these Terms.
Quest Lab does not collect or store your payment information (such as your credit card number or billing
address); such data is handled exclusively by the respective Payment Provider.
7.8. Refund Policy
7.8.1. Except as otherwise required by applicable law or provided in these Terms, all purchases are final
and non-refundable. Quest Lab may, in its sole discretion, offer refunds for purchases made through our
Services in cases where we determine that the refund is warranted.
7.8.2. If you believe you are entitled to a refund, please contact our support team and provide details of
your request. Quest Lab will review your request and determine, in its sole discretion, whether a refund is
warranted.
7.9. If you are a resident of the European Union, you have the right to withdraw from your purchase within
14 days of your purchase without giving any reason. In accordance with Article 16 (m) of Directive
2011/83/EU, by confirming the purchase and starting the download of digital content, you explicitly
consent to the immediate performance of the contract and acknowledge the loss of your right of
withdrawal.
8. INTELLECTUAL PROPERTY
8.1. All rights, title, and interest in and to the Services, including but not limited to all games, titles,
computer code, objects, characters, character names, stories, dialogue, catch phrases, locations,
concepts, artwork, animation, sounds, musical compositions, audiovisual effects, methods of operation,
moral rights, documentation, in-game chat transcripts, character profile information, recordings of games
played using our Services, and the Quest Lab software are owned or licensed by Quest Lab. Quest Lab
reserves all rights, including without limitation, all intellectual property rights or other proprietary rights, in
connection with its Services.
8.2. You may not copy, modify, distribute, sell, or lease any part of our Services or included software, nor
may you reverse engineer or attempt to extract the source code of that software, unless laws prohibit
those restrictions, or you have our written permission.
8.3. If you provide us with any suggestions, feedback, or other information about our Services, you agree
that we may use such information for any purpose without compensation to you.
9. USER CONTENT
9.1. Our Services may include features that allow you to create, share, and upload user-generated
content, including but not limited to text, images, and video (“User Content”). You are solely responsible
for your User Content and the consequences of sharing or publishing it. You represent and warrant that
you have all necessary rights to your User Content and that your User Content does not infringe or violate
the rights of any third party.
9.2. By submitting or posting User Content, you grant Quest Lab a worldwide, non-exclusive, royalty-free,
perpetual, irrevocable, fully transferable, and sublicensable right and license to use, reproduce, distribute,
modify, create derivative works of, publicly display, publicly perform, and otherwise exploit your User
Content in all formats and distribution channels now known or hereafter devised (including in connection
with the Services and Quest Lab’s business and on third-party sites and services), without further notice to
or consent from you, and without the requirement of payment to you or any other person or entity.
9.3. We may, but are not obligated to, monitor or review User Content. We may remove or disable access
to any User Content for any reason, including if we determine, in our sole discretion, that the User Content
violates these Terms or is otherwise harmful to our Services or users.
10. YOUR RESPONSIBILITIES AND RIGHTS
10.1. You are responsible for ensuring that your device meets the minimum system requirements
necessary to use the Services. You must also take reasonable steps to download, install, and enable
access to the purchased digital content. We are not liable for any failure to access the content due to your
failure to fulfill these obligations.
10.2. If the digital content provided is defective or does not conform to the contract, you are entitled to
remedies under Directive (EU) 2019/770 and Hungarian Government Decree 45/2014 (II. 26.). You may
request the correction of the defect, the replacement of the defective digital content, or, in cases of
substantial non-conformity, a proportionate price reduction or termination of the contract.
10.3. If the digital content does not conform to the contract, you are entitled to remedies under Directive
(EU) 2019/770 and Hungarian Government Decree 45/2014 (II.26.). These may include:
- correction or completion of the defective content;
- a proportionate price reduction; or
- termination of the contract in cases of significant non-conformity.
You are entitled to raise a claim within 2 years from the date of fulfillment. Defects must be reported within
a reasonable time after you notice them. To exercise these rights, please contact our customer support.
11. LIMITATION OF WARRANTIES
The Services are provided to you "as is" and "as available", and to the extent permitted by applicable law, Quest Lab disclaims all express or implied warranties that are not explicitly stated in these Terms. This includes, without limitation, warranties of uninterrupted access or error-free performance, provided that this disclaimer does not affect your statutory rights under applicable consumer protection laws. If the Services are defective or do not conform with the contract, you are entitled to remedies under applicable consumer law, including Directive (EU) 2019/770 and Hungarian Government Decree 45/2014 (II.26.).
12. CONFIDENTIALITY
12.1. Quest Lab does not require you to provide Quest Lab with any of your confidential or non-public
information.
12.2. Except as otherwise set forth in this Terms of Service, each party agrees that all code, inventions,
know-how, business, technical, and financial information disclosed to such party (“Receiving Party”) by the
disclosing party (“Disclosing Party”) constitute the confidential property of the Disclosing Party
(“Confidential Information”), provided that it is clearly identified as confidential at the time of disclosure and
is accepted by the Receiving Party as such. In case the Receiving Party believes the Disclosing Party has shared with the Receiving Party information marked as confidential, but which the Receiving Party does
not need or has not requested, the Receiving Party will immediately return to the Disclosing Party and/or
destroy all records of such information. Notwithstanding the above, any Quest Lab intellectual property
and technology shall be deemed Confidential Information of Quest Lab without any marking or further
designation.
12.3. Except as expressly authorized herein, the Receiving Party will hold in confidence and not use or
disclose any Confidential Information.
12.4. The Receiving Party’s nondisclosure obligation shall not apply to information which the Receiving
Party can document: (i) was rightfully in its possession or known to it prior to receipt of the Confidential
Information; (ii) is or has become public knowledge through no fault of the Receiving Party; (iii) is rightfully
obtained by the Receiving Party from a third party without breach of any confidentiality obligation; or (iv) is
independently developed by employees of the Receiving Party who had no access to such information.
The Receiving Party may also disclose Confidential Information if so required pursuant to a regulation,
law, or court order (but only to the minimum extent required to comply with such regulation or order and
with advance notice to the Disclosing Party).
13. MISCELLANEOUS
13.1. You agree that the laws of Hungary govern this Terms of Service, its subject matter, any action
related to this Terms of Service, and any claim or dispute that may arise, without regard to the conflict of
laws rules, and that the United Nations Convention on Contracts for the International Sale of Goods shall
have no applicability. You further agree that any disputes or claims related to this Terms of Service will be
resolved by a state court located in Hungary. This clause does not limit your rights as an EU consumer to
bring proceedings in the courts of your place of residence in the EU under applicable consumer protection
laws.
13.2. If any term of these Terms is held invalid, unenforceable, or void by a court of competent jurisdiction,
such term will be enforced to the maximum extent permissible, such holding will not affect the remaining
terms, and the invalid, unenforceable, or void term will be deemed amended or replaced by a valid, legal,
and enforceable term that matches the intent of the original language as closely as possible.
13.3. If you are a consumer out of Hungary residing in the European Union, you may also submit your
complaint to the EU’s online dispute resolution platform available at: https://ec.europa.eu/consumers/odr.
In Hungary, consumer complaints may be submitted to the competent conciliation body.
Quest Lab Games Korlátolt Felelősségű Társaság
Effective Date: 2025.04.07.